Frequently Asked Questions

This is our FAQ.

Here you can find the frequently asked questions about Halftime Kickz

General Enquiries

Halftime Kickz is the world’s premier sneaker marketplace. We make buying and selling premium sought after footwear easier. Our merchandise is available online at halftimekickz.com.

We’re an online retailer and a consignment business. This means we both sell premium footwear and source products from independent sellers who use our platform to sell sneakers.

We work to determine sale prices systematically using a myriad of factors such as shoe condition, rarity, and size availability.

All Halftime Kickz merchandise is 100% authentic, guaranteed. Our team of experts puts every item through a meticulous verification to ensure its legitimacy.

Halftime Kickz only sells 100% new and authentic items. Although the items are pre-owned, they are unworn and in pristine condition.

Orders

To help determine appropriate sizing, we recommend referring to the original manufacturer’s size guide.

Everything Halftime Kickz sells is stored in one of our warehouses. Having all the merchandise on hand allows us to verify authenticity and ship items faster.

Please contact customer support by submitting a request. Please note: we are unable to process cancellation requests once an item ships.

Once an order has been placed, we are unable to change any information, add any additional items, apply any promotional codes.

If you want to cancel your order, please contact our customer support at sneakerheadznyc@gmail.com. Please note, all emails are responded to in the order in which they are received, as such, we are not able to guarantee that we will be able to cancel your order prior to your item(s) being shipped.

We apologize that your order did not go through. To optimize the processing speed and order accuracy we use a third-party verification system that automatically approves or declines web order transactions for us.

Customers whose orders are declined receive a notification email from us, and the payment is automatically voided from our payment processor. Since your order attempt failed when using a credit card as your payment method, we recommend using our other payment option listed on our website, PayPal.

All orders are subject to a fraud review, which may result in a delay in processing. We may also require additional information in order to verify your purchase. Should your order fail to meet our fraud verification requirements, you will be notified via email.

Delivery

Orders typically arrive within 7 days for domestic shipments and 2 weeks for international shipments. Once your order ships, you will receive a shipping notification with an estimated delivery date for your order via email.

Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.

Shipping costs depends on many factors: destination, size, weight, type of shipping. For more information, please refer to our shipping and returns page.

You may ship to an address that differs from your billing address.

In the event your package is returned to us, we will issue a refund (less the initial and return shipping costs) to your original payment method.

No. Custom and duty fees for international orders are billed upon package delivery.

We require signature confirmation for orders with products valued at $750 and above per unit

Check the Orders tab in your Profile to make sure your order was shipped. If it was, check the tracking number to see where the order is currently located. If it was delivered and you still have not received your order please contact us by submitting a request.

Returns

Only defective or damaged products, US domestic orders are eligible for return. Items must be returned within 3 days of reception unworn, undamaged and in original packaging. Read our return policy here.

Final sale orders and international orders are not eligible for a return. Only full-priced, defective or damaged items are.

To return an item, please email customer service at support@halftimekickz.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and RMA

Once your return is approved & received, you will be issued a store credit less a 15% restocking fee. Merchandise credits are non-transferable and can only be used at halftimekickz.com.

Selling

To sell your shoes through our website, you can get in touch at market@halftimekickz.com

All sneakers accepted must be unworn and in brand new condition with all original tags.

You receive 80% of the final sale price once your shoes sell.

Secure and guaranteed payments are made via bank transfer or Paypal. You can request a payment as soon as the funds are available in your account page.

Payment

Halftime Kickz currently accepts: American Express, Visa, Mastercard, Discover, Paypal, SagePay, Amazon Pay, Apple Pay. We also offer flexible monthly payment options via Quadpay.

All orders shipped are subject to the sale tax of the state where the buyer is based.