General Questions

Yes, we only sell verified authentic shoes.

No, we only sell brand new, unworn shoes.

Shoes prices are determined by current market rates. We offer dynamic competitive pricing, which means we try and sell shoes below going market rates, but they do change depending on their rarity, demand, and supply.

Orders

To help determine appropriate sizing, we recommend referring to the original manufacturer’s size guide.

Each shoe we sell is located at a domestic warehouse we access daily. This ensures we keep stock quantity correct, and the authenticity audits we conduct are completed regularly.

Please contact customer support by submitting a request. Please note: we are unable to process cancellation requests once an item ships.

Once an order has been placed, we are unable to change any information, add any additional items, apply any promotional codes.

If you want to cancel your order, please contact our customer support at support@halftimekickz.com. Please note, all emails are responded to in the order in which they are received, as such, we are not able to guarantee that we will be able to cancel your order prior to your item(s) being shipped.

We apologize that your order did not go through. To optimize the processing speed and order accuracy we use a third-party verification system that automatically approves or declines web order transactions for us.

Customers whose orders are declined receive a notification email from us, and the payment is automatically voided from our payment processor.

You are welcome to try other methods of payment we have available.

All orders are subject to a fraud review, which may result in a delay in processing.

We may also require additional information in order to verify your purchase. Should your order fail to meet our fraud verification requirements, you will be notified via email.

Shipping policy

These are guidelines we try and follow, due to certain circumstances shipping policy is subject to change.

Orders typically arrive within 7 days for domestic shipments and 2 weeks for international shipments. Once your order ships, you will receive a shipping notification with an estimated delivery date for your order via email.

Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.

Yes. Usually this isn't an issue, but may raise some fraud alerts depending on the transaction and cancelled. If this happens to you, please contact us to get this fixed.

In the event your package is returned to us, we will issue a refund (less the initial and return shipping costs) to your original payment method.

No. Custom and duty fees for international orders are billed upon package delivery.

The requirement for a signature will be determined at time of shipment with no notice. We recommend you expect signature confirmation upon delivery.

Check the Orders tab in your Profile to make sure your order was shipped. If it was, check the tracking number to see where the order is currently located. If it was delivered and you still have not received your order please contact us by calling, email or chat.

Return Policy

Only defective or damaged products, US domestic orders are eligible for return. Items must be returned within 3 days of reception unworn, undamaged and in original packaging. Read our return policy here.

Final sale orders and international orders are not eligible for a return. Only full-priced, defective or damaged items are.

If you meet our return policy criteria:

Please email customer service at support@halftimekickz.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and RMA upon shipping.


Once your return is approved & received, you will be issued a store credit less a 15% restocking fee. Merchandise credits are non-transferable and can only be used at halftimekickz.com.