Return Policy

Return Policy at Halftime Kickz

Last updated August 04, 2020

Thank you for your purchase. We hope you are happy with your purchase.

All sales with Halftime Kickz are final. We are a consignment marketplace, meaning all items we carry and offer on this site are provided by independent owners. Once an item sells, the owner receives payment for their merchandise. Because of this, we are unable to process returns or exchanges. However, in some circumstances, you may return it to us for store credit only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within three (3) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached. Halftime Kicks will not honor any claims once the tag is removed from the shoe or if the shoes have been worn.

RETURN PROCESS

To return an item, please email customer service at support@halftimekickz.com to obtain a Return Merchandise Authorization (RMA) number. You can also ask for a return by filling out our return request form here. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and RMA, and mail your return to the following address:

Halftime Kickz

Attn: Returns

RMA #

866 6th avenue

New York City, NY 10001

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS IN STORE CREDITS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  • Customers are responsible for all return shipping charges.   
  •  A 15% restocking fee will be charged for all returns (except defective or damaged products)
  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+1 (347) 993-0747

support@halftimekickz.com